PRIVACY POLICY

Last Updated: April 7, 2026

At UPSCALE NAILS & SPA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our salon or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

Contact Information: Name, phone number, and email address.

Appointment Details: Services requested, date/time of appointment, and preferred technician.

Payment Information: Transaction details (processed securely through our POS system).

2. How We Use Your Information

We use your information to provide a better experience, specifically:

To send automated appointment confirmations and reminders.

To send digital receipts after your payment is processed.

To send occasional promotional offers or birthday rewards (if you have opted in).

To improve our customer service and salon operations.

3. SMS Messaging & Consent

By providing your phone number at check-in or through our booking system, you consent to receive automated text messages from Upscale Nails & Spa.

Frequency: Message frequency varies based on your appointments and interactions.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Assistance: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance.

4. Data Sharing & Security

No Mobile Information Sharing: We do not sell, rent, or share your mobile phone numbers or SMS consent information with third parties for their marketing purposes.

Service Providers: We may share data with trusted service providers (like our POS provider or SMS gateway like Alive5/Twilio) solely to perform the services mentioned above.

Security: We implement industry-standard security measures to protect your data from unauthorized access.

5. Your Rights

You have the right to:

Review the personal information we have on file for you.

Request that we update or delete your contact information from our system.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

UPSCALE NAILS & SPA

13691 COLORADO BLV SUITE 107, THORNTON, C0 80602

Phone number: (303) 452-0152